Returns & Refunds

Hooper Performance will only accept returns and issue refunds or exchanges on products directly purchased from our website. All returns and exchanges must be made within 60 days of your purchase.

If a package is damaged, missing items, or contains the wrong or defective items, customer must contact us within three (3) days of receiving the shipment to start the return/exchange process. We will cover the cost of shipping the original package back to us. Once the original package is received back, we will reship your order free of charge.

For all other returns, exchanges or refunds, the customer will be responsible for paying return shipping and handling fees to us and for the reshipment.

 

Our Return Process:

Visit our support page and briefly explain your issue to our support agents to receive a return label* for your product. Then, follow the instructions below to complete the return process.

Print the provided return label.

Pack up the item you're returning. Include a signed letter stating the reason for your return and the original receipt received upon initial delivery.

Attach return label on the package.

Mail your returned item to: Hooper Performance LLC  1000 Brickell Ave STE 715 Miami, FL 33131

Email info@HooperPerformance.com to request a refund.

 

Hooper Performance can only accept returns or exchanges on supplements that are unopened and merchandise that has not been worn or altered.

 

We do not offer refunds, returns or exchanges on products acquired for free as part of a promotion.

 

Hooper Performance is not responsible for any costs incurred due to an inability to receive a package from a carrier.  Hooper Performance is also not responsible if a package is lost by the carrier or stolen after delivery.

International Customs

It is the customers responsibility to know the import regulations and laws within their country PRIOR to ordering. Once an order has shipped, Hooper Performance cannot be responsible for customs delays or additional costs, such as duties, taxes, and clearance fees. Each country has different customs fees; these duties, taxes, and fees are usually based on the price, weight, dimensions, and contents of the package being received. The customer is responsible for paying these additional costs.  

Hooper Performance will not reship any international orders due to failure to clear customs. Customer may receive a refund if the goods are returned and received back by Hooper Performance. The refund amount will be for total amount of the purchase minus shipping and handling charges.

 

Hooper Performance will accept international (non-US or Canada) returns or exchanges. We will refund the customer for the total amount of the purchase minus shipping and handling charges once the items are shipped back and received by Hooper Performance.  Customer must pay for the return shipping and handling, unless the return is due to defective products or wrong orders. 

Hooper Performance will only pay for return shipping on defective products or wrong orders. Shipping must be paid by the customer for all other returns.